Hi everyone. The assistant is a wonderful girl, polite and attentive. Her attitude alone is enough to give this service a 5. She gave me half a day's notice of the departure time. She also provided advice on all matters, even those unrelated to this trip. I asked which taxi service I could use in Hanoi. She suggested I book a taxi; the price wasn't much different from what I found on Grab. The bus was clean, comfortable, and air-conditioned. The driver drove carefully. The bus was a little late, but I could see he'd been waiting a long time for tourists from a hotel near mine.

The informations about pick up locations etc are a little approximative, I asked Vexere where we could get to the big bus directly and at the end the location was still a mini van pick up that brought us to the bus but that is not a big deal. We left on time from Hanoi but made a very long break at the airport to wait some passengers I guess and arrived only 30 minutes late in Sa Pa so very good. There is no WC in the bus so think about it but you’ll do two 30min breaks in freeway area (3k dong to use the bathroom and they are very clean) and will also be able to buy a lot of different snacks and food. Very confortable seats ! Keep in mind that sometimes the quality of the roads is not that good so it can be very shaky. We booked the top 2 seats at the very back of the bus and you can feel the bus vibrating a lot, the lower seats just before these seats were much more confortable and we were able to use them as they were empty. Overall a very good journey :)

Great trip with Express. The bus was very new (nice comfy seat) and in super clean condition. We were greeted by an English speaking person that came with us (he was going to his office on Cat Ba). We got some great tips for what to do on Cat Ba from him. We had a short 15 mins comfort break after 2 hours. Then another 30 mins before getting to the ferry point and on to the speed boat. We had our own dedicated speedboat that got us to the island in 8-10 mins. Then a short 30 mins bus ride into Cat Ba town. We were dropped off a short 5 min walk from our hotel. Overall great service and would highly recommend.

Fantastic, organized bus/speed boat trip. Highly recommend. Got a text the night before on wattsapp from the bus company which was fantastic so we had a number. Had to change the pick up point as It was pelting down rain, they were fine about it. Bloke made sure we were aon board, he spoke English. He gave out all the information first in Vietnamese and then in English. We went from Cat ba to Hanoi, had to get off the bus, onto the speed boat and then onto another bus. Well organized, great communication, fantastic trip.

Fantastic, organized bus/speed boat trip. Highly recommend. Got a text the night before on wattsapp from the bus company which was fantastic so we had a number. Had to change the pick up point as It was pelting down rain, they were fine about it. Bloke made sure we were aon board, he spoke English. He gave out all the information first in Vietnamese and then in English. We went from Cat ba to Hanoi, had to get off the bus, onto the speed boat and then onto another bus. Well organized, great communication, fantastic trip.