Arrived 30 minutes late but the driver still waited (5 stars). At the rest stop, he forgot his phone, the driver didn't come back to get it but asked the next car to get it for him and delivered it to him (5 stars). After being stuck in traffic for an hour, the driver still drove slowly, not in a hurry, not "stirring up" and accompanied the announcement to the passengers on the bus about the trip being delayed and apologized to everyone (5 stars).