The bus company's service process is very good, with very few areas needing improvement. However, it would be better if the company changed its tissue paper supplier, as the tissues have a slightly strange smell. Otherwise, I've witnessed many changes in the bus company over the past two months: drivers and bus assistants are increasingly friendly, the service process is clear and efficient, and they've resolved the transfer bottleneck in Hanoi by assigning specific zones to each bus.

The car ran extremely smoothly. The service staff was very friendly and enthusiastic in assisting passengers whenever needed. Although the bed position was a bit wrong when I booked through VXR, I still accepted the change.

The car arrived on time, the driver and staff were enthusiastic. The car was cool, no smell, the ride was comfortable, there was a toilet and a phone charger. Very ok

We booked an overnight bus trip from Hue to Hanoi for two people. The bus arrived at the pickup point one hour late, which can be relatively normal here since buses often pick up passengers from other cities beforehand. The journey itself was very relaxed, the sleeper seats were comfortable, and even at 1.80 m tall I was able to sleep well. After we arrived, we forgot a small bag on the bus, but we got it back the same evening completely unharmed. Of course, it’s better to avoid that kind of stress, but it was nice to see that the bus company cares about its customers. We would definitely travel with them again.