How to Change, Refund or Cancel Vietnam Train Tickets Online on Vexere: Fees, Deadlines & Rules 2026

If your plans change after you buy a train ticket, you have two options: change to another train, or return the ticket for a refund. Vexere is an online train booking platform and a ticket agent for Vietnam Railways train tickets. Tickets booked on Vexere can be changed to a new date or time, or refunded, online in the My Tickets section, with no need to go to the station. Changing a ticket costs 20.000VND per ticket. Refunding a ticket costs 10% to 20% of the ticket price. Both must be done before the train departs, within the deadlines set by Vietnam Railways.

This article brings together everything you need in one place: the latest Vietnam Railways rules on ticket changes and refunds, step-by-step instructions on Vexere, the actual fees, and how long it takes for the refund to reach your account.

Vexere's tip: if there are more than 24 hours left before departure and you still want to travel on the same route, changing your ticket is almost always cheaper than returning it. For example, on a 800.000VND ticket, a change costs only 20.000VND, while a refund costs 80.000VND.

What is the difference between changing, returning, cancelling and refunding a train ticket?

Many people search for "cancel train ticket", "refund train ticket" or "return train ticket", but these all refer to the same action. Vietnam Railways calls it returning a ticket: you give the ticket back and receive a refund after fees are deducted. In the Vexere app, this button is called Refund. It sits right next to the Change ticket button on each ticket in the My Tickets section.

Changing a ticket is a different action. Your journey stays the same (departure station, arrival station and passenger name), but you move to a different date, time, train number or car class. You do not receive a refund. You only pay the change fee, plus the fare difference if the new ticket costs more.

• Still travelling, just on a different schedule → change your ticket
• No longer travelling, or want a different route or passenger name → return your ticket, then book a new one

Latest Vietnam train ticket change and refund rules 2026

The following Vietnam Railways rules apply to both tickets bought at the station and tickets bought online through agents such as Vexere:

Train ticket change rules

• Individual tickets: can be changed 24 hours or more before departure, for a fee of 20.000VND per ticket. On the Hanoi to Hai Phong route, the change fee is 10.000VND per ticket (source: Tuoi Tre newspaper).
• Less than 24 hours before departure: tickets cannot be changed. You must return the old ticket (losing 20%) and buy a new one.
• Each ticket can only be changed once. If you later return a changed ticket, the fee is 30% of the ticket price (source: Tuoi Tre newspaper).
• Group tickets: cannot be changed.

Train ticket refund rules

• 24 hours or more before departure: fee of 10% of the ticket price.
• From 4 hours to under 24 hours before departure: fee of 20% of the ticket price.
• Less than 4 hours before departure: tickets cannot be returned.
• Minimum fee of 10.000VND per ticket.
• Group tickets: can only be returned at least 24 hours before departure.

When can you change or return a ticket for free?

If the train is expected to arrive 3 hours or more later than the time on the ticket, Vietnam Railways lets you return the ticket free of charge or change to another train.

How to change a Vietnam train ticket online on Vexere (date, time or car class)

Train tickets booked on Vexere can be changed directly in the app. The new ticket only needs to differ from the old one in at least one detail: travel date, train number or car class.

1. Open My Tickets on Vexere. Log in to the Vexere app or website with the same account you used to book, then tap My Tickets in the bottom menu bar.
2. Select your ticket and tap Change ticket. In the Current tab, find the train ticket you want to change. Each ticket has three buttons below the trip details: E-ticket, Change ticket and Refund. Tap Change ticket.

Change ticket and Refund buttons on a train ticket in My Tickets, Vexere app My Tickets in the Vexere app: each train ticket has an E-ticket button, a Change ticket button and a Refund button.

1. Choose your new train. Select the new travel date, departure time or car class, then pick an available seat or berth.
2. Check the fees and pay any fare difference. Before you confirm, Vexere shows the change fee of 20.000VND per ticket and any fare difference.
3. Receive your new ticket. The new ticket is sent by email and updated in My Tickets. The old ticket is automatically cancelled.

On Vexere, changing a train ticket online takes only a few minutes, much less time than queuing at the station ticket counter.

Can you change a train ticket to a different date or time?

Yes, as long as you make the change at least 24 hours before the departure time of your original ticket. Seats on the new train depend on availability. Vexere recommends checking train schedules and fares on Vexere before you change your ticket, especially during holidays and Tet, when sleeper berths often sell out early.

Changing tickets bought on dsvn.vn

From May 15, 2026, Vietnam Railways allows online ticket changes on dsvn.vn for two types of tickets: tickets bought online and paid by bank account (e-wallet payments are not supported), and tickets bought at the station and paid with VietQR. The process has 4 steps and includes OTP verification (source: Tuoi Tre newspaper). If you booked your ticket on Vexere, change it on Vexere so your new ticket is managed in the same place.

How to return or cancel a Vietnam train ticket online on Vexere

Train tickets booked on Vexere can be returned online 24/7, with no need to go to the station:

1. Log in to the account you used to book on the Vexere app or website.
2. Go to My Tickets and, in the Current tab, find the train ticket you want to return.
3. Tap Refund. Before you confirm, Vexere shows the refund fee and the amount you will actually receive.
4. Confirm and wait for the refund to reach your original payment method.
5. Track the status in the Cancelled tab of My Tickets. The refund processing time starts once your refund request has been successfully recorded.

How much does it cost to change or return a Vietnam train ticket?

The calculation is simple: amount refunded = ticket price minus the refund fee. The table below shows examples for an individual ticket on a regular day.

Example train ticket change and refund fees by timing. Source: calculated by Vexere based on Vietnam Railways rules

Based on Vexere's calculations, returning a ticket 24 hours or more before departure saves you half the fee compared with returning it close to departure.

How long does it take to get a refund for a Vietnam train ticket returned online?

Train tickets returned on Vexere are usually refunded within 1 to 7 working days. If you paid by card, the refund can take 7 to 30 working days. The processing time starts once your refund request has been successfully recorded, and the money is always returned to the payment method you used.

Refund times and methods for train tickets on Vexere. Source: Vexere Help Center

The actual time also depends on the bank that issued your card and on each e-wallet's process. If you have not received the money after the times above, first check with your bank's or e-wallet's hotline. If your bank or e-wallet confirms it has not received the refund, contact Vexere with your booking code so Vexere can trace the payment.

Can you get your refund in cash?

Yes, if you paid through Vexere by bank transfer or at a convenience store. Notify the Vexere call centre in advance, then visit a Vexere office during working hours (10:00 to 17:00, Monday to Friday):

• Northern Vietnam: 101 Lang Ha Building, Dong Da District, Hanoi
• Southern Vietnam: H3 Circo Hoang Dieu Building, 384 Hoang Dieu Street, Ward 6, District 4, Ho Chi Minh City

If you bought your train ticket with cash at the station ticket counter, you return it and receive your cash refund at the station.

When do you need to change or return a train ticket at the station?

In the following cases, you need to go to the station and bring an ID or passport that matches the details on your ticket:

• Paper tickets bought at the counter and paid in cash
• Tickets bought online without entering an email address at booking
• Returning a ticket because the train is delayed by 3 hours or more (the delay must be confirmed at the station)

Vexere's tips for changing or returning a train ticket

Returning a train ticket in the last 24 hours before departure means paying a 20% fee instead of 10%. Vexere recommends four ways to save on fees:

• Decide before the 24-hour mark. After this point, you can no longer change your ticket, and the refund fee rises from 10% to 20%. If your plans are uncertain, set a reminder 1 to 2 days before departure.
• Change instead of returning if you are still taking the same route. For any ticket over 200.000VND, the change fee of 20.000VND per ticket is always lower than the refund fee.
• Use your one change carefully. Each ticket can only be changed once, and a changed ticket that is later returned carries a 30% fee. Make sure your new schedule is final before you confirm.
• Check the passenger name and ID number as soon as you book. Names on Vietnam train tickets cannot be changed. If the details are wrong, the only option is to return the ticket and book again. When you rebook, you can use a valid Vietnam train promo code to offset part of the refund fee.

Why change or return your train ticket on Vexere?

On Vexere, you see the refund fee and the exact amount you will receive before you confirm, so there are no surprises when the refund arrives.

• Online 24/7: change or return your ticket in My Tickets on the Vexere app or website, with no need to visit the station ticket counter.
• Change and rebook in one place: when changing a ticket, you can see the schedules and available seats of other trains on Vexere and choose your new train straight away.
• All your tickets in one place: train, bus and flight tickets booked on Vexere are all kept in My Tickets, which is useful when you need to change a multi-leg journey.
• Support when you need it: if your refund does not arrive on time, the Vexere call centre can trace it using your booking code.

Frequently asked questions about changing and refunding Vietnam train tickets online