This company went well above their required services. They were absolutely wonderful for me and my wife. Let me explain...There was a place listed on our ticket for pick up. The place was incorrect. The customer service sent a van...that then raced through the city...and then raced on the highway...to meet the van that had already departed. They did everything to make sure we got on our shuttle to Haiphong. I appreciate their care and empathy. I will use this service whenever I go to Hanoi.