The bus runs extremely smoothly. The staff is very lovely and enthusiastic in assisting passengers whenever needed. The shuttle bus needs to be improved a bit because the interior is a bit old and not very clean.

I am quite satisfied with the customer care, the way the garage operates, and the vehicle is also very good. The only thing is that I booked to travel on an 11-seat car, picked up and dropped off in the inner city, from Hanoi to Hai Phong, traveling for 1 person with 2 boxes of goods equivalent to 40x40x40, each box weighing nearly 10kg. I clearly told the bus company to allow me to transport the goods at the same time, I would pay the shipping fee, but I was told that there was not enough space for the goods, so at first I moved to a 28-seat bus. After that, there was no 28-seat bus with the same departure time that I booked. When I returned, I agreed with the garage that I would book another place to park the goods. I am very grateful that the garage sincerely provides maximum support to customers. However, I had to go to the Hanoi Office myself, and catch the return flight from the Hai Phong Office to my destination. Meanwhile, the storage compartment in the car is very comfortable, not impossible to transport. I even heard a few guys in the driver or operations department say why they accepted these (my 2 packages). I think if the bus company helped me book an extra seat for those 2 packages, they should also treat me like a normal passenger, right? Anyway, I thank the bus company for supporting me in such a hurry. I still want to continue using the garage's service if I need to move in the future. Thank!

First time using Hoang Phu bus, the bus was on time, the driver was enthusiastic. Will continue to choose Hoang Phu bus for future travel.

Thank you web vexere for having a good experience. I have received enthusiastic advice since booking tickets on the website. Thank you to the consultants of Hai Au car company. I booked the wrong return ticket from 5:20 p.m. to 5:20 p.m., but the staff at the counter contacted me and mobilized to change the ticket very quickly, still ensuring my departure and return times were on time. If there is a next time, I will continue to trust and use the services of Vexere and Hai Au bus company ^^

The service is very good, you can get it done through your mobile phone, email and translation software are enough, you don't even need a mobile phone, as long as you are on time, he will help you pick up and drop off point by point, it's a great experience, good news for backpackers

I am very satisfied with the bus company. The staff is enthusiastic, the bus from Hanoi is new, the driver is cheerful, friendly, and drives carefully. The ticket price is ok compared to other bus companies. Unfortunately, there are no tickets left for the return trip. Thank you bus company.

overall interesting experience, pick up from noi bai to the limousine was exceptional, great service contact

The ladies at the office in Hanoi have clearly been trained well in customer service as they were very friendly and helpful. The bus stopped twice in 6hrs which I feel was appropriate and the driver told us in English how many minutes we’d be stopping for (we haven’t had this anywhere else in Vietnam so we were surprised!). They even dropped us off at our hotel in Ha Giang which I wasn’t expecting as the ticket said we’d be dropped off at their office. I would say this is a very good company to travel with.

Nice car to help with pick up and drop off