The service is very standard, the price is reasonable. 2 couples sleep in a double cabin, it's comfortable, the curtains are very discreet and private, the hotline is enthusiastic and the staff on the bus is very funny and cute, it's worth going back many times 👍👍

⭐ 4.5/5 Thanks to the Vexere app, I had a pretty good trip with HK Buslines. The bus was luxurious with a private cabin for each passenger, and the staff were friendly and attentive. Vexere’s hotline worked efficiently and showed responsibility toward customers. Cons: -0.5 star because the booking process on the app is too quick, making it easy to select the wrong step and impossible to go back, which could result in service cancellation. -0.5 star because drop-off is only at the company’s representative office, not at my home :) Pros: The bus departed and arrived on time. Pick-up was exactly at the registered location. Professional and helpful staff. Overall, I rate 4.5 stars for both the Vexere app and HK Buslines. I hope the app and the company will continue to improve to provide even more convenience for passengers. Best (Nhờ có app Vexere mà mình được trải nghiệm chuyến đi bằng ô tô của HK Buslines khá ổn. Xe sang trọng, mỗi người một cabin riêng, nhân viên phục vụ nhiệt tình. Hotline của Vexere làm việc hiệu quả, có trách nhiệm với khách hàng. Điểm trừ: -0.5 sao vì thời gian thao tác trên app quá nhanh, dễ chọn nhầm bước và không thể quay lại chỉnh, dẫn tới nguy cơ bị hủy dịch vụ. -0.5 sao vì khi trả khách, hãng chỉ trả tại văn phòng đại diện chứ không trả tại nhà riêng. Điểm cộng: Xe xuất bến và đến nơi đúng giờ. Đón khách tại đúng địa điểm đã đăng ký. Nhân viên chuyên nghiệp, nhiệt tình. Tổng thể, mình đánh giá 4.5 sao cho cả app Vexere và HK Busline. Hy vọng app và hãng sẽ ngày càng phát triển để mang lại trải nghiệm thuận tiện hơn nữa cho hành khách. Trân trọng)

⭐️⭐️⭐️⭐️⭐️ Great experience with Binh Hoai bus! I had a very comfortable and satisfying trip. The bus was on time, clean and smooth. The driver was friendly, drove carefully, the support staff was enthusiastic and thoughtful. I was especially impressed with the professional service attitude and dedication of the bus company. I will definitely continue to support Binh Hoai on future trips. Very trustworthy and worth choosing!

When I booked a ticket through the vexere website, when I got on the bus, I was a bit worried that I didn't know if the bus company would update me that payment had been made because I didn't see the bus company contact me before the pick-up time. I had to call the driver myself to arrange a pick-up location. . When I got in the car, I informed that I had bought it through the vexere website, only then did the garage check it and it was OK. Thus, if the bus company contacts the customer in advance to confirm, it is best to avoid making the customer impatient and worried.

The bus staff is enthusiastic and keeps the customers' dropped items to return them.

The car ran extremely smoothly. The service staff was very friendly and enthusiastic in assisting passengers whenever needed. Although the bed position was a bit wrong when I booked through VXR, I still accepted the change.

- It was stormy but the driver still drove on time. Safe, secure. The car ran smoothly. - The bus company was enthusiastic and dedicated. They supported me with changing the trip for free. The bus company waived the excess baggage fee. The staff was enthusiastic and friendly. - I quite liked the driver. Safe driving. Thoughtful, friendly, enthusiastic. - The car was comfortable, had massage, and had a charging outlet. - In the midst of the storm, I was still on time to check in at the airport, so I gave it 5 stars.

The informations about pick up locations etc are a little approximative, I asked Vexere where we could get to the big bus directly and at the end the location was still a mini van pick up that brought us to the bus but that is not a big deal. We left on time from Hanoi but made a very long break at the airport to wait some passengers I guess and arrived only 30 minutes late in Sa Pa so very good. There is no WC in the bus so think about it but you’ll do two 30min breaks in freeway area (3k dong to use the bathroom and they are very clean) and will also be able to buy a lot of different snacks and food. Very confortable seats ! Keep in mind that sometimes the quality of the roads is not that good so it can be very shaky. We booked the top 2 seats at the very back of the bus and you can feel the bus vibrating a lot, the lower seats just before these seats were much more confortable and we were able to use them as they were empty. Overall a very good journey :)

First time riding a car but surprised by the quality. After I booked the car, someone called to confirm and told me when to be at the boarding location. When I got on the bus, the guys and bus assistants said the seat I booked was on the 2nd floor (because I booked it wrong), but my wife still let me sleep on the 1st floor. While sleeping at night, the guy woke up in a panic and I dropped the phone. phone on the floor, right in the middle of the aisle, huhu. That guy reminded me to keep my phone inside, I'm so lucky. In general, the staff's attitude and personality are very good, the car is good, there are curtains on both sides, a TV screen, wet towels, mineral water. I got in the car, took off my makeup, took care of my skin, and slept well. Especially the bed is extremely long, I'm 1m61 tall but still has a lot of room, no uncomfortable bending of the legs like other cars, overall very satisfied, really like it. I booked a ticket and saw that it was a special price to celebrate the opening, so it was very cheap, and convenient, I didn't have to travel as much as flying, just get in the car and sleep until morning to get home. hehe Thank you vexere.com and Sam Huong bus company. (I'm not seeding :v)

Bus quite nice, but didnt have pillow, didnt get assigned seats, and was more than 1 hour late, but that didbt matter because of good driving, nice staff, and quiet atmosphere to sleep! Overall happy as i was able to sleep well!