We took a day time sleeper bus with HM Happycar from Hoi An to Phong Nha. I received a WhatsApp message from the organizer to ensure we found the bus ok before departing. The bus was extremely clean and in great condition. The little bed capsules were private and lay totally flat, or you could put them into a partially reclined position. I am 5'4" and could lay completely stretched out, my friend is 5'9" and could do the same with flexed feet. There was a USB port, lights and air vents. The driving felt very safe and there were two drivers who traded off which helped us feel safe as well. We stopped 3 times for toilet breaks. After getting dropped off and going about our day, we realized we forgot air buds on the bus. I messaged them via WhatsApp and they responded immediately that they would ask their cleaning staff. They found them and organised a nearby hostel for them to be dropped off at for us to pick up at our convenience. Very impressed overall, would book with them again.

⭐ 4.5/5 Thanks to the Vexere app, I had a pretty good trip with HK Buslines. The bus was luxurious with a private cabin for each passenger, and the staff were friendly and attentive. Vexere’s hotline worked efficiently and showed responsibility toward customers. Cons: -0.5 star because the booking process on the app is too quick, making it easy to select the wrong step and impossible to go back, which could result in service cancellation. -0.5 star because drop-off is only at the company’s representative office, not at my home :) Pros: The bus departed and arrived on time. Pick-up was exactly at the registered location. Professional and helpful staff. Overall, I rate 4.5 stars for both the Vexere app and HK Buslines. I hope the app and the company will continue to improve to provide even more convenience for passengers. Best (Nhờ có app Vexere mà mình được trải nghiệm chuyến đi bằng ô tô của HK Buslines khá ổn. Xe sang trọng, mỗi người một cabin riêng, nhân viên phục vụ nhiệt tình. Hotline của Vexere làm việc hiệu quả, có trách nhiệm với khách hàng. Điểm trừ: -0.5 sao vì thời gian thao tác trên app quá nhanh, dễ chọn nhầm bước và không thể quay lại chỉnh, dẫn tới nguy cơ bị hủy dịch vụ. -0.5 sao vì khi trả khách, hãng chỉ trả tại văn phòng đại diện chứ không trả tại nhà riêng. Điểm cộng: Xe xuất bến và đến nơi đúng giờ. Đón khách tại đúng địa điểm đã đăng ký. Nhân viên chuyên nghiệp, nhiệt tình. Tổng thể, mình đánh giá 4.5 sao cho cả app Vexere và HK Busline. Hy vọng app và hãng sẽ ngày càng phát triển để mang lại trải nghiệm thuận tiện hơn nữa cho hành khách. Trân trọng)

We booked an overnight bus trip from Hue to Hanoi for two people. The bus arrived at the pickup point one hour late, which can be relatively normal here since buses often pick up passengers from other cities beforehand. The journey itself was very relaxed, the sleeper seats were comfortable, and even at 1.80 m tall I was able to sleep well. After we arrived, we forgot a small bag on the bus, but we got it back the same evening completely unharmed. Of course, it’s better to avoid that kind of stress, but it was nice to see that the bus company cares about its customers. We would definitely travel with them again.

The car ran extremely smoothly. The service staff was very friendly and enthusiastic in assisting passengers whenever needed. Although the bed position was a bit wrong when I booked through VXR, I still accepted the change.

The first time I went from Nghe An to Da Nang, I was a bit worried that the bus company was cheating me, but in reality it was very ok. The bus company was friendly, the operator called to confirm and remind me of the schedule to avoid missing the bus. 10 minutes before the bus arrived, both the driver and the operator called. All information about the license plate and the driver's phone number matched the email received. I kept the seat I booked for myself. The bed was spacious and comfortable, the bus ran smoothly and had no smell, and I arrived in Da Nang almost 1 hour earlier than the scheduled time. 10 points, next time I need to choose this bus company to go from Vinh <-> Da Nang

It is very difficult for foreigners to understand the location of the bus terminal and where the buses come from. I arrived an hour before the bus departed, but after walking for over an hour they finally called me and found me. The service was normal, but anyway I slept better than in a hotel because I was so comfortable. It would be nice if the horns were less loud. But I enjoyed it so I give it full marks. Thank you very much.

At first I was scared reading the reviews but it was ok ((((= the driver was happy and friendly and carried my things carefully