The car's ride is smooth, everyone. You can sleep in the chosen cabin. Even though the last seat is not too bumpy. Friendly staff, I got in the car and forgot to charge it so I asked to borrow it, he let me borrow it until I got off. The car is fully equipped, with curtains, a bed with a massage mode, a charging outlet with a USB port, a tray for drinks and a TV for entertainment (but I couldn't find anything to watch, I hope the bus company upgrade soon). Full wifi, the bed has an adjustable overhead light, 3 light levels, customizable. Generally private, but not soundproof. It is recommended to bring headphones or earplugs if you want to be quiet. The ride at night is very quiet, I can just sleep and get there. Overall, I am satisfied with the service I was provided.

I rarely ride a car, but this is the first time I've seen a garage where everyone is so enthusiastic ☺️. From the car company owner to the driver. The driver is very thoughtful and enthusiastic, he pays attention to every passenger and tries his best to make the trip fun for everyone. Yesterday was a weekend so it was very crowded, traffic jams made cars late, there was only the driver from Az, there was no assistant so everyone was tired, but I saw the driver still trying to make everyone feel comfortable. as happy as possible. I think the car company could have more assistant drivers in all vehicles to help reduce driver fatigue, find more assistant drivers who can speak English, or open tutoring classes to teach English communication for long-distance drivers. . Because I personally see many foreign tourists on trips to tourist areas like this, but they cannot communicate with the driver, so no matter how enthusiastic the driver and assistant are, it is not certain that they will understand or not. Have a fun experience in the car.

This trip was good. It probably depends on the bus conductor. If the quality is maintained well like this, I will recommend and support the next trip. The sleeping compartment has a very smart place to put your phone and charge it, and a place to put your shoes. Other buses have not seen this.

The bus ride was very comfortable. I saw the guys riding day and night without getting enough sleep, which was bad for their health, but they were still enthusiastic and cheerful during the trip. They encountered all sorts of situations. The day we went, it rained and saw electric poles falling and blocking them. The drivers worked together to temporarily build a car to pass by but found this job so miserable 🤣 I hope the driver raises their salary to have more motivation haha

Due to the flight delay and schedule disruption, I am extremely grateful to Ms. Phuong Thuy for her enthusiastic help, thanks to which I – a stranger – can smoothly complete the next trip. Thank you.

Going during the holidays was a bit crowded, but the driver and assistant were very gentle and cheerful so the experience was still very good.

The driver is enthusiastic, helps carry luggage and quickly arranges seats. The car rides quite smoothly without bumps. Ok

The car is spacious and clean. The staff is enthusiastic, but the bus company needs to apply technology to management so that the right seat can be chosen and the driver can know that the customer has already paid without having to ask again.

I was picked up in old quarter by a taxi that took me to the bus station. Just had to ask the lady in the supermarket located in the pick up address and pay there.

Hi everyone. The assistant is a wonderful girl, polite and attentive. Her attitude alone is enough to give this service a 5. She gave me half a day's notice of the departure time. She also provided advice on all matters, even those unrelated to this trip. I asked which taxi service I could use in Hanoi. She suggested I book a taxi; the price wasn't much different from what I found on Grab. The bus was clean, comfortable, and air-conditioned. The driver drove carefully. The bus was a little late, but I could see he'd been waiting a long time for tourists from a hotel near mine.

Bus people went to a lot of trouble to make sure I found the bus. Drivers were good. I felt that the bus crew were taking special care for m y comfort as I was a foreigner. Thanks

Good car, fully equipped. However, there is still a situation of cramming customers on the streets. But anyway, the number of regular customers is small and the number of reserved seats is not affected (each person has a seat in the right place, not 2 people in 1 seat or 3 people in 2 seats), so I still rate it 5 stars.