Friendly driver and smooth transitions from bus to ferry and back on the bus. Easy to navigate for foreigners

Thank you so much for my great travelling experience to Halong, the tour operator did his best to make sure that I got on a bus, they always tried their best to communicate in English with me, and the bus was so comfortable, thank you!

I was very impressed with the car driver (the limousine picked up passengers in Long Bien and then divided the passengers into different cars to take them back to the hotel). The car driver who took me back to the hotel was very good. He pointed out and guided the famous places and dishes in Hanoi. I noticed that when he dropped off passengers, he always got out of the car and opened the car door for the passengers (small). details but demonstrates very good service attitude). My mother really likes this driver because he shares with her very impressive life perspectives. I didn't ask for his name, I just knew he was in Ninh Binh. I hope to have you drive again next time and have more trips so that more people know you.

I am a tourist from India and even though they don't speak English, they communicated about my pickup location via WhatsApp and helped to guide the grab(cab service) driver with the location for pickup

The car picked up a bit late but there were 2 passengers and still ran. I bought a promotional ticket so I got a discount. This trip will probably make a loss for the bus company. Support 5 stars for parking with many customers.

This company went well above their required services. They were absolutely wonderful for me and my wife. Let me explain...There was a place listed on our ticket for pick up. The place was incorrect. The customer service sent a van...that then raced through the city...and then raced on the highway...to meet the van that had already departed. They did everything to make sure we got on our shuttle to Haiphong. I appreciate their care and empathy. I will use this service whenever I go to Hanoi.

When you book a car, the driver will call to reschedule with you, about 15-20 minutes earlier. Whoever gets in the car first gets to choose the seat first, I got a shared car so I just accepted =)). The car is new, clean, and has comfortable seats for medium-sized people (it's a bit cumbersome if you're eight people). Hmm, the car is new, the air conditioning is cold, so if you can't stand the cold, remember to use a thick blanket to keep warm. The driver drove quite smoothly, but every time he talked on the phone it was quite loud, causing me to wake up in the fog about 2-3 times during the trip but still slept well (luckily I'm fat so I easily wake up and fall asleep). The garage should install a curtain or plastic screen to separate the passenger from the driver, with shelters for both sides. In general, I am very sympathetic to this bus company, so if I go anywhere in Ha Long, I still choose to return to this bus company.

Nice car to help with pick up and drop off

I've been to Ha Long many times, but the first time I booked a car outside I was quite nervous. But the bus company was run quite well, I felt secure when the driver called to set up a pick-up time, and the pick-up point was very punctual and polite. The transfer point is quite clean and cool. Changed to a large 26c car, very smooth highway driving. You should choose to ride this big car.