I am a tourist from India and even though they don't speak English, they communicated about my pickup location via WhatsApp and helped to guide the grab(cab service) driver with the location for pickup

Friendly driver and smooth transitions from bus to ferry and back on the bus. Easy to navigate for foreigners

I was very impressed with the car driver (the limousine picked up passengers in Long Bien and then divided the passengers into different cars to take them back to the hotel). The car driver who took me back to the hotel was very good. He pointed out and guided the famous places and dishes in Hanoi. I noticed that when he dropped off passengers, he always got out of the car and opened the car door for the passengers (small). details but demonstrates very good service attitude). My mother really likes this driver because he shares with her very impressive life perspectives. I didn't ask for his name, I just knew he was in Ninh Binh. I hope to have you drive again next time and have more trips so that more people know you.

The car picked up a bit late but there were 2 passengers and still ran. I bought a promotional ticket so I got a discount. This trip will probably make a loss for the bus company. Support 5 stars for parking with many customers.

Great and professional garage. Pick up earlier than expected, 10 minutes before arrival, call to notify. Clean, airy seats, polite and safe driver. Support the garage to continue to develop. Thank you very much!

When you book a car, the driver will call to reschedule with you, about 15-20 minutes earlier. Whoever gets in the car first gets to choose the seat first, I got a shared car so I just accepted =)). The car is new, clean, and has comfortable seats for medium-sized people (it's a bit cumbersome if you're eight people). Hmm, the car is new, the air conditioning is cold, so if you can't stand the cold, remember to use a thick blanket to keep warm. The driver drove quite smoothly, but every time he talked on the phone it was quite loud, causing me to wake up in the fog about 2-3 times during the trip but still slept well (luckily I'm fat so I easily wake up and fall asleep). The garage should install a curtain or plastic screen to separate the passenger from the driver, with shelters for both sides. In general, I am very sympathetic to this bus company, so if I go anywhere in Ha Long, I still choose to return to this bus company.

Really like your service. When you travel at the right time, you can sit comfortably in the car. Some days, you can get a great massage when you go by car 😍

This company went well above their required services. They were absolutely wonderful for me and my wife. Let me explain...There was a place listed on our ticket for pick up. The place was incorrect. The customer service sent a van...that then raced through the city...and then raced on the highway...to meet the van that had already departed. They did everything to make sure we got on our shuttle to Haiphong. I appreciate their care and empathy. I will use this service whenever I go to Hanoi.

The transit driver is so cute. I hope you will soon have more time to spend with your family, wish your daughter a successful detox, wish the other two children grow up quickly, wish your wife no longer has a husband like she doesn't have one anymore :))))) )

Nice car to help with pick up and drop off