10/10 experience with HK bus lines. We've been traveling for 8 months and this was by far our best bussing experience. What stood out was the high level of friendly customer service, and the comfortable cabins with working charging ports, massage chair, etc. We boarded in Hoi An and the gentlemen working in the office was so so lovely (I believe his name is Qui but I may be spelling if wrong). He was extremely helpful, great attitude, and eased any concerns we had. I would highly recommend HK bus lines and will certainly book with them again.

At first, when I read the review, I was a bit worried because there were many negative things about the garage, but it's actually better than I thought. The car runs on time, the driver is in the right place and safely. Especially the time runs very quickly and the bus company is dedicated to taking customers to the right place they want. Really satisfied with this trip

Here’s my honest review of my experience traveling with this company from Hanoi to Danang. The Good: • Immaculate cleanliness: The bus was impressively clean, and they are very strict about maintaining this standard – eating is not allowed on board. It’s the first time I’ve seen such a focus on cleanliness in Vietnam. Everything inside the bus looked new and spotless. • Reliable WiFi: The onboard WiFi worked perfectly throughout the trip. • Charging options: USB and USB-C charging ports were available, which I also encountered for the first time. • Quiet and peaceful environment: They didn’t leave the lights on unnecessarily or play loud music, which made it easy to relax and sleep during the journey. • Regular restroom stops: They scheduled frequent stops, making it convenient for everyone. The Not-So-Good: • Last-minute change of pickup location: A few hours before departure, they informed me that the pickup point had been changed to a location about 30 minutes farther away. However, they compensated me with 100,000 VND, which I found fair. • Unfriendly drivers: The drivers weren’t particularly friendly or helpful, but nothing unbearable. • Overcrowded transfer in Danang: When we transferred to another bus to get to our hotel in Danang, it was overcrowded, and I ended up sitting on a plastic stool in the middle aisle, which wasn’t ideal. Overall: Despite a few minor inconveniences, I had a positive experience with this company. It’s by far the best bus service I’ve used in Vietnam. The cleanliness, comfort, and quietness made a significant difference, and I would recommend it to anyone traveling this route.

The car ran extremely smoothly. The service staff was very friendly and enthusiastic in assisting passengers whenever needed. Although the bed position was a bit wrong when I booked through VXR, I still accepted the change.

The car is clean, there are curtains for each bed, the driver drives safely and politely, when I went there was no cramming of passengers, in general the experience was good, the one minus point was smoking in the car, but today's car was I travel a lot with young children, I hope the bus company learns from experience when reading this comment

The bus runs on time, but it takes a long time to park and pick up passengers on a detour that is a bit far. The car often brakes suddenly and returns quickly on time. I took the bus and got on the bus, but when I got to my destination, I was transferred to another bus. But no matter how enthusiastic you are, the blankets will be clean and fragrant so everything is ok. The car doesn't have a toilet, so unfortunately, when I booked the car, it said I would return it to the main store, but when I got back, I returned it to Aeon Long Bien, but it was close to my house, so it's okay.

We were a little worried about the trip because we read the reviews, but everything went great. The drivers changed throughout the trip and drove very carefully. The road was smooth, there was no shaking. We made enough stops to use the restroom and stopped for dinner. In general, the seats may be a little short for people taller than 180 cm, but that’s not a big deal. We enjoyed the trip.

This was the first time I drove a long distance but felt like a short one, the car drove as smooth as a Samsung and the seat was like a cool, air-conditioned bed. Initially, the car had a problem and the driver reported being late, but he handled it and came to pick us up as scheduled on the system. The driver, Van Si, was so funny and enthusiastic that despite the wind and rain, he transported us safely to our destination. 5⭐️ for driver Van Si and the garage. Next time, I hope to have the chance to meet you again.

It is very difficult for foreigners to understand the location of the bus terminal and where the buses come from. I arrived an hour before the bus departed, but after walking for over an hour they finally called me and found me. The service was normal, but anyway I slept better than in a hotel because I was so comfortable. It would be nice if the horns were less loud. But I enjoyed it so I give it full marks. Thank you very much.

Everything is very good and safe. There is only one point: the driver and assistant smoke in the car, which can be somewhat understood due to the long distance travel.

I am very satisfied with the quality of service from the bus company. The car runs smoothly, is clean, and the driver is enthusiastic. 10₫

Good service - the assistant driver is cheerful and cheerful - the bus company needs to maintain trust - thank you for the experience of the trip!

At first I was scared reading the reviews but it was ok ((((= the driver was happy and friendly and carried my things carefully

The car runs on time, the service staff is enthusiastic and friendly, and returns at the right place