At 22:00, I took the Single Cabin (2nd floor) from Hanoi directly to Sapa without going through Lao Cai. 1. I changed my reservation time over the phone 3 days before using the bus. Communication was possible in English and changing the time was also easy. If you arrive 10 minutes before the bus departure time, you can comfortably receive a paper ticket. ++ 2. They say the bus sometimes comes late, but it came on time. 3. The facility was clean and odorless. I used the 2nd floor, and although the 1st floor has a slightly higher ceiling, I definitely recommend the 2nd floor because it is twice as expensive. + 4. The seat did not fully recline, but only went to about 160 degrees (there is space behind the seat back to place shoes, etc.). The length is not generous, so if you are taller than 175cm, you may need to bend your knees slightly. - 5. There was no bathroom, but we stopped at a rest area twice during the 5 hours to Sapa and were allowed to use the restroom. 6. Hand out a bottle of water to each person. WiFi was connected well. The biggest disappointment was that while going to Sapa, the power on the bus was cut off, so it was impossible to charge my phone even though there was a USB plug. I don't know what it's like during daytime hours. There's no TV, but that's okay since I didn't plan on watching it in the first place. - 7. A guide who could speak English took the bus with us and accompanied us to the final destination. They made announcements right before departure and arrival, and especially when we first got on, they even moved our seats to a slightly larger space (but they didn't move us to the first floor, where the price was different). +++ 8. Even though I rode on the second floor, I didn't feel much of a rattle while driving and I didn't get motion sick. There was a protection device to prevent the seat from rolling over while sleeping (each seat also had a curtain for privacy). + 9. Departure at 22:00 and arrival at 03:00 the next day, but they allowed me to sleep on the bus until 06:00. ++ The service was perfect, to the point where it was very, very disappointing that this was a bus company that only operated during the day. Since the bus company (Sao Viet) returning from Sapa to Hanoi was the worst, it may look better, but if I go to Sapa in the future, I think I will check the timetable of this bus company (Sapa Express) first.

I lost my phone in the bus Sapa to Hanoi. so I know later. I asked the airport employee and she called the driver who name is nguyen Duc Phuong(HK buslines. 29H-953.15). He called a taxi driver to help me wholeheartedly and was able to find my phone. Sincerely thanks to him. I was touched by his kindness. Thanks to you, I was able to finish my trip well in Vietnam. Thank you, kind driver. I wish you all the best.

When going to Sapa, I booked Sao Viet, and when returning from Sapa to Hanoi, I booked the G8. The G8 was so good that I felt fortunate that I had booked a different round-trip company. (It may also be because the comparison target was not good.) Although the pick-up service was a bit much. It was late, but compared to the Sao Viet pickup vehicle, which was so dirty that I didn't want to ride it, the G8 pickup vehicle was clean, and since it was a limousine bus, the seats were comfortable. Not only was the sleeping bus itself much neater, I was able to sit in the seat I had reserved, and the seat reclined more so I was able to get in comfortably. However, tall people may find it uncomfortable. The driver also confirmed the drop-off location, so I got off at the correct place without making any mistakes. There aren't many reviews on the G8, so I booked it as a challenge, but I hope it helps :)

I booked a car with 3 rows of beds, but it seemed like there weren't enough passengers, so the bus company transferred it to me in a cabin, which is more comfortable and spacious. Like so much. The car runs fast, the room is spacious, with good air conditioning. The 4-hour trip from Sapa to Vietnam has a very beautiful view on the highway.

Definately this bus company is the best! I highly recommend! If I knew it earlier I would been used only this company. Worth the price! They provide a bottler of water, be seated in the reserved seat position(because some company cannot, regardless you booked for a seat), some staff can speak Eng, clear announcement in Eng for about rest area like how long, how many times, what time on and on. So specious seat!you can actually book one seat for 2ppl. My partner and I stayed at one seat regardless we booked 2 seat separately.

I was late for my flight but the bus company still waited for me. Thank you for your good support.

In the afternoon, I got a bus ticket that ran very well. In the afternoon, when I booked tickets A1 and B1, the staff put me near the back of the bus even though I arrived very early. This part of the bus doesn't have curtains and I'm in the sun so I called the operator so I could change seats. When I arrived in Hanoi, I switched to another car from this company and enjoyed it very much. The car was newer, comfortable and clean. Driver and staff are also enthusiastic.

Okay. Nma told me to get off at the Central bus station and take me all the way to the 6th intersection. Drop me off near the place I requested =))). Because I don't have a car, don't have anyone to pick me up and drop me off such a long way and I'm broke so I'm picky. I hope next time the bus company will note down the drop-off locations. If they can't take me to the specific drop-off location as requested by the customer, please consult with the customer to see if it's okay to drop me off near that area. The car is smooth and comfortable.

I had a very comfortable and safe journey. This bus supports foreigners very enthusiastically. Me and my friend were very happy for the staff's help. Vietnamese people are very friendly, very nice.