Excellent, comfortable bus journey - works definitely recommend. Contact from bus conductor was perfect, and when he came to meet me personally at the pickup spot he had my details which was reassuring. He also gave plenty of advance warning of the final stop in Sa Pa so passengers could be ready to depart, and was clear about how long we had at rest stops - he really was great. I have only 2 criticisms - and as far as I understand, they was not the fault of the bus company or conductor, rather because of the ticket I booked through Vexere - the pickup time I was given was 45 minutes before official departure (as is normal), but we actually passed by the exact same place and picked up more passengers around an hour later, having gone all the way around Ha Giang! It wasn't a big deal and I was comfortable (and I knew we'd be collecting more people after me because of my pickup time, just not that we'd be going part my exact stop again).. but who really wants an extra hour sitting on a bus for no reason? Also, when booking my seat the configuration on the app was incorrect so although the seat number I hadwas correct, it was not in the place I expected (opposite side of the bus, and a top bunk instead of bottom!) - it could have been user error on my part but if so it wasn't clear on the site, so be super-careful when selecting seats! Again, not the bus company's fault at all - everything about my journey was perfect.

I rarely ride a car, but this is the first time I've seen a garage where everyone is so enthusiastic ☺️. From the car company owner to the driver. The driver is very thoughtful and enthusiastic, he pays attention to every passenger and tries his best to make the trip fun for everyone. Yesterday was a weekend so it was very crowded, traffic jams made cars late, there was only the driver from Az, there was no assistant so everyone was tired, but I saw the driver still trying to make everyone feel comfortable. as happy as possible. I think the car company could have more assistant drivers in all vehicles to help reduce driver fatigue, find more assistant drivers who can speak English, or open tutoring classes to teach English communication for long-distance drivers. . Because I personally see many foreign tourists on trips to tourist areas like this, but they cannot communicate with the driver, so no matter how enthusiastic the driver and assistant are, it is not certain that they will understand or not. Have a fun experience in the car.

At 22:00, I took the Single Cabin (2nd floor) from Hanoi directly to Sapa without going through Lao Cai. 1. I changed my reservation time over the phone 3 days before using the bus. Communication was possible in English and changing the time was also easy. If you arrive 10 minutes before the bus departure time, you can comfortably receive a paper ticket. ++ 2. They say the bus sometimes comes late, but it came on time. 3. The facility was clean and odorless. I used the 2nd floor, and although the 1st floor has a slightly higher ceiling, I definitely recommend the 2nd floor because it is twice as expensive. + 4. The seat did not fully recline, but only went to about 160 degrees (there is space behind the seat back to place shoes, etc.). The length is not generous, so if you are taller than 175cm, you may need to bend your knees slightly. - 5. There was no bathroom, but we stopped at a rest area twice during the 5 hours to Sapa and were allowed to use the restroom. 6. Hand out a bottle of water to each person. WiFi was connected well. The biggest disappointment was that while going to Sapa, the power on the bus was cut off, so it was impossible to charge my phone even though there was a USB plug. I don't know what it's like during daytime hours. There's no TV, but that's okay since I didn't plan on watching it in the first place. - 7. A guide who could speak English took the bus with us and accompanied us to the final destination. They made announcements right before departure and arrival, and especially when we first got on, they even moved our seats to a slightly larger space (but they didn't move us to the first floor, where the price was different). +++ 8. Even though I rode on the second floor, I didn't feel much of a rattle while driving and I didn't get motion sick. There was a protection device to prevent the seat from rolling over while sleeping (each seat also had a curtain for privacy). + 9. Departure at 22:00 and arrival at 03:00 the next day, but they allowed me to sleep on the bus until 06:00. ++ The service was perfect, to the point where it was very, very disappointing that this was a bus company that only operated during the day. Since the bus company (Sao Viet) returning from Sapa to Hanoi was the worst, it may look better, but if I go to Sapa in the future, I think I will check the timetable of this bus company (Sapa Express) first.

The bus ride was very comfortable. I saw the guys riding day and night without getting enough sleep, which was bad for their health, but they were still enthusiastic and cheerful during the trip. They encountered all sorts of situations. The day we went, it rained and saw electric poles falling and blocking them. The drivers worked together to temporarily build a car to pass by but found this job so miserable 🤣 I hope the driver raises their salary to have more motivation haha

I was picked up in old quarter by a taxi that took me to the bus station. Just had to ask the lady in the supermarket located in the pick up address and pay there.

Good car, fully equipped. However, there is still a situation of cramming customers on the streets. But anyway, the number of regular customers is small and the number of reserved seats is not affected (each person has a seat in the right place, not 2 people in 1 seat or 3 people in 2 seats), so I still rate it 5 stars.

I had a great experience! The communication on WhatsApp was clear, they were always available to provide info. The driver was lovely! It was actually just us 2 on the bus and we stopped frequently for toilet breaks. I recommend taking your own tissues and hand sanitizer as the bathrooms on the way may not be well-equipped. Flawless service and I would definitely book again.