Overall, the trip was nice. The driver contacted us 30 mins before he arrived at the homestay. He was a few minutes late but it’s okay. Then he drove around other homestay to pick other passengers. Then he dropped us at the office, where we all had to get out and transfer to 12 seats limousine. After 2hrs45mins, we reached our destination. It would be nice if the driver gave us more info so we have some kinda clue of what’s going on.

We had booked online and were picked up at the Hanoi office. The driver called us 15 minutes before to let us know he was on his way. The departure was punctual, the journey went very well, the seats were comfortable. We had chosen the drop-off at Tam Coc when booking online, the driver left us near our accommodation.

Great ride from Ninh Binh to Hanoi! We only made 1 transfer from a van that picked us up from our homestay to another larger van with very comfortable seats. The second van took us straight to our hotel in Hanoi. We were picked up at 11:20 and arrived before 2. We made one stop at a touristy place with a cafe and souvenirs and a bathroom and then straight to Hanoi after that. Would absolutely book with them again!

Went from Hanoi to Ninh Binh. Was picked up from my hotel in a shuttle car run by the service to take us to the bus and then a shuttle to take us from where the bus stopped to our destination hotel. Clear communication through whatsapp about pick up and all that kind of thing. No issues and super easy, would travel with them again.

Hi everyone. The assistant is a wonderful girl, polite and attentive. Her attitude alone is enough to give this service a 5. She gave me half a day's notice of the departure time. She also provided advice on all matters, even those unrelated to this trip. I asked which taxi service I could use in Hanoi. She suggested I book a taxi; the price wasn't much different from what I found on Grab. The bus was clean, comfortable, and air-conditioned. The driver drove carefully. The bus was a little late, but I could see he'd been waiting a long time for tourists from a hotel near mine.

I am very satisfied with the bus company. The staff is enthusiastic, the bus from Hanoi is new, the driver is cheerful, friendly, and drives carefully. The ticket price is ok compared to other bus companies. Unfortunately, there are no tickets left for the return trip. Thank you bus company.