The driver is punctual. The bus is comfortable and we arrived 15 minutes early. The driver was a little abrupt in his driving but overall it was very good.

I left my backpack at the pick-up station and the bus operators in Hanoi and Ninh Binh helped me find my luggage. The service attitude was extremely good, professional and dedicated to customers. Thank you Hoa Lu bus team.

The ride was nice :) I appreciate the customer service contacting and letting me know hotel pick up and drop off was available because my silly head forgot to check out the options during purchase. The staff was kind and helpful, the ride was smooth. Would deffo go with them again :)

Hi everyone. The assistant is a wonderful girl, polite and attentive. Her attitude alone is enough to give this service a 5. She gave me half a day's notice of the departure time. She also provided advice on all matters, even those unrelated to this trip. I asked which taxi service I could use in Hanoi. She suggested I book a taxi; the price wasn't much different from what I found on Grab. The bus was clean, comfortable, and air-conditioned. The driver drove carefully. The bus was a little late, but I could see he'd been waiting a long time for tourists from a hotel near mine.

Way from Ninh Bình to Ha Noi was much better than other one with a company, their name I don’t want to say. No bus change, no driver changes, a company member wrote me himself (instead me running in Hanoi streets and asking local people “can you call the driver …?”. Don’t forget to pay additional money for extra service like pick up and drop off when you want. Get ready to change bus to a car in the end point of the bus. Just take your bags and seat to a car. It’s simple. And I’m appreciate a speed of bus. I’m not sure I’d it legal or not, but 100km/h is much better than 80. Thanks for your attention and sorry for my bad English (your Russian is not better I’m sure). Good luck!

Went from Hanoi to Ninh Binh. Was picked up from my hotel in a shuttle car run by the service to take us to the bus and then a shuttle to take us from where the bus stopped to our destination hotel. Clear communication through whatsapp about pick up and all that kind of thing. No issues and super easy, would travel with them again.

We had booked online and were picked up at the Hanoi office. The driver called us 15 minutes before to let us know he was on his way. The departure was punctual, the journey went very well, the seats were comfortable. We had chosen the drop-off at Tam Coc when booking online, the driver left us near our accommodation.