Bus driver can speak English. Good for us foreigners. However some of the driving patterns make me feel insecure, for example, overtaking cars when going up the hill with no vision of incoming vehicles, Sometimes hands off driving. Texting, calling during driving.

I was late for my flight but the bus company still waited for me. Thank you for your good support.

I had a very comfortable and safe journey. This bus supports foreigners very enthusiastically. Me and my friend were very happy for the staff's help. Vietnamese people are very friendly, very nice.

Driver Thang drives safely and is very dedicated. My wife gets car sick easily, but the car ride all the way to Sapa didn't get sick at all. The car to Sapa only had 2 people but the driver was very enthusiastic. Will continue to support the bus company on future trips.

Pretty average quality. The bus company needs to update information about the journey time accurately.

At 22:00, I took the Single Cabin (2nd floor) from Hanoi directly to Sapa without going through Lao Cai. 1. I changed my reservation time over the phone 3 days before using the bus. Communication was possible in English and changing the time was also easy. If you arrive 10 minutes before the bus departure time, you can comfortably receive a paper ticket. ++ 2. They say the bus sometimes comes late, but it came on time. 3. The facility was clean and odorless. I used the 2nd floor, and although the 1st floor has a slightly higher ceiling, I definitely recommend the 2nd floor because it is twice as expensive. + 4. The seat did not fully recline, but only went to about 160 degrees (there is space behind the seat back to place shoes, etc.). The length is not generous, so if you are taller than 175cm, you may need to bend your knees slightly. - 5. There was no bathroom, but we stopped at a rest area twice during the 5 hours to Sapa and were allowed to use the restroom. 6. Hand out a bottle of water to each person. WiFi was connected well. The biggest disappointment was that while going to Sapa, the power on the bus was cut off, so it was impossible to charge my phone even though there was a USB plug. I don't know what it's like during daytime hours. There's no TV, but that's okay since I didn't plan on watching it in the first place. - 7. A guide who could speak English took the bus with us and accompanied us to the final destination. They made announcements right before departure and arrival, and especially when we first got on, they even moved our seats to a slightly larger space (but they didn't move us to the first floor, where the price was different). +++ 8. Even though I rode on the second floor, I didn't feel much of a rattle while driving and I didn't get motion sick. There was a protection device to prevent the seat from rolling over while sleeping (each seat also had a curtain for privacy). + 9. Departure at 22:00 and arrival at 03:00 the next day, but they allowed me to sleep on the bus until 06:00. ++ The service was perfect, to the point where it was very, very disappointing that this was a bus company that only operated during the day. Since the bus company (Sao Viet) returning from Sapa to Hanoi was the worst, it may look better, but if I go to Sapa in the future, I think I will check the timetable of this bus company (Sapa Express) first.

The first time I booked a car for the whole group, I was very nervous, but I didn't expect to receive enthusiastic advice from the staff. The garage was extremely fun, high quality, and safe. Will definitely order again next time

Driver was safe, on time and showed care for all passengers. :)

Out of all the sleeper bus companies I’ve used in Vietnam, this was my favorite! They picked us up from our hostel and dropped us off at our next hostel. We left on time, but we did arrive at our destination 2 hours earlier than anticipated. The receptionist and driver were communicative. The upper level seats didn’t have a guard rail, but they were clean and comfortable. There was no excessive noise during our trip. I would absolutely use this company again.