The garage has a very good and professional service attitude. I was quite surprised because the pillows and blankets were all wrapped in clean plastic before guests got on the bus. Will continue to support this company if given the opportunity

The bus company's service process is very good, with very few areas needing improvement. However, it would be better if the company changed its tissue paper supplier, as the tissues have a slightly strange smell. Otherwise, I've witnessed many changes in the bus company over the past two months: drivers and bus assistants are increasingly friendly, the service process is clear and efficient, and they've resolved the transfer bottleneck in Hanoi by assigning specific zones to each bus.

I travelled from ninh binh to danang on the overnight sleeper bus. It was our first experience taking these types of buses and we were nervous. Initially, there was a change in the pick up spot 2 hours before departure which was communicated by email. We got to the correct location at 9 and the bus wasn’t there. We reached out through email and received a prompt response which was very much appreciated. They let us know that the bus was 10-15 mins late. Once the bus arrived the driver came to us personally and helped and the customer service agent also confirmed over email. The bus was clean and the bed was comfortable. The bus driver was very kind and extra attentive knowing that we were tourists. We felt safe throughout the whole journey. The bus driver at the end of the ride guided us to the free shuttle that drops you off at the hotel. I would highly recommend.

At first, the car reported a surcharge and I was a bit worried, but then I was changed to a VIP car. The seats were very spacious and comfortable, and the service was quite good.

Shuttle buses within Hanoi/Vinh should add more pick-up/drop-off location options on the Vexere APP. I was the one who called to request additional information when booking tickets in Vinh city. Wishing Sao Nghe will always be the number 1 choice of Nghe people when returning to visit their hometown! China Yen

The bus staff is enthusiastic and keeps the customers' dropped items to return them.

The car ran extremely smoothly. The service staff was very friendly and enthusiastic in assisting passengers whenever needed. Although the bed position was a bit wrong when I booked through VXR, I still accepted the change.

Lie on the correct bed set on the app. Run on time. Good car service quality. Going on holidays requires extra money compared to the price of goca

The car arrived on time, the driver and staff were enthusiastic. The car was cool, no smell, the ride was comfortable, there was a toilet and a phone charger. Very ok

In the afternoon, I got a bus ticket that ran very well. In the afternoon, when I booked tickets A1 and B1, the staff put me near the back of the bus even though I arrived very early. This part of the bus doesn't have curtains and I'm in the sun so I called the operator so I could change seats. When I arrived in Hanoi, I switched to another car from this company and enjoyed it very much. The car was newer, comfortable and clean. Driver and staff are also enthusiastic.