⭐ 4.5/5 Thanks to the Vexere app, I had a pretty good trip with HK Buslines. The bus was luxurious with a private cabin for each passenger, and the staff were friendly and attentive. Vexere’s hotline worked efficiently and showed responsibility toward customers. Cons: -0.5 star because the booking process on the app is too quick, making it easy to select the wrong step and impossible to go back, which could result in service cancellation. -0.5 star because drop-off is only at the company’s representative office, not at my home :) Pros: The bus departed and arrived on time. Pick-up was exactly at the registered location. Professional and helpful staff. Overall, I rate 4.5 stars for both the Vexere app and HK Buslines. I hope the app and the company will continue to improve to provide even more convenience for passengers. Best (Nhờ có app Vexere mà mình được trải nghiệm chuyến đi bằng ô tô của HK Buslines khá ổn. Xe sang trọng, mỗi người một cabin riêng, nhân viên phục vụ nhiệt tình. Hotline của Vexere làm việc hiệu quả, có trách nhiệm với khách hàng. Điểm trừ: -0.5 sao vì thời gian thao tác trên app quá nhanh, dễ chọn nhầm bước và không thể quay lại chỉnh, dẫn tới nguy cơ bị hủy dịch vụ. -0.5 sao vì khi trả khách, hãng chỉ trả tại văn phòng đại diện chứ không trả tại nhà riêng. Điểm cộng: Xe xuất bến và đến nơi đúng giờ. Đón khách tại đúng địa điểm đã đăng ký. Nhân viên chuyên nghiệp, nhiệt tình. Tổng thể, mình đánh giá 4.5 sao cho cả app Vexere và HK Busline. Hy vọng app và hãng sẽ ngày càng phát triển để mang lại trải nghiệm thuận tiện hơn nữa cho hành khách. Trân trọng)

We took a day time sleeper bus with HM Happycar from Hoi An to Phong Nha. I received a WhatsApp message from the organizer to ensure we found the bus ok before departing. The bus was extremely clean and in great condition. The little bed capsules were private and lay totally flat, or you could put them into a partially reclined position. I am 5'4" and could lay completely stretched out, my friend is 5'9" and could do the same with flexed feet. There was a USB port, lights and air vents. The driving felt very safe and there were two drivers who traded off which helped us feel safe as well. We stopped 3 times for toilet breaks. After getting dropped off and going about our day, we realized we forgot air buds on the bus. I messaged them via WhatsApp and they responded immediately that they would ask their cleaning staff. They found them and organised a nearby hostel for them to be dropped off at for us to pick up at our convenience. Very impressed overall, would book with them again.

The female receptionists were lovely. The male staff at the university office were cheerful, caring, and enthusiastic. During my trip, there were two elderly families talking quite loudly. When a staff member reminded them to be quiet, the two elderly people scolded her. If they had given a bad review, I would have responded in kind. The staff member's reminder was very accurate. The two elderly people were talking very loudly, so loudly that I even dreamt about their conversation. So, if the staff member receives a complaint, please don't deduct their salary. If they do, please tell them to contact me at my phone number, and I'll assist them. My number ends in 666, the trip was from the university to Nha Trang on January 16th. Oh, and the lovely female receptionists even changed my single room to a double room and added a note saying (I'm alone) in love. But sleeping alone in a double room means every time the bus turns a corner, it's a disaster! I don't travel by bus often, but it's enough to give it a 10/10.

We booked an overnight bus trip from Hue to Hanoi for two people. The bus arrived at the pickup point one hour late, which can be relatively normal here since buses often pick up passengers from other cities beforehand. The journey itself was very relaxed, the sleeper seats were comfortable, and even at 1.80 m tall I was able to sleep well. After we arrived, we forgot a small bag on the bus, but we got it back the same evening completely unharmed. Of course, it’s better to avoid that kind of stress, but it was nice to see that the bus company cares about its customers. We would definitely travel with them again.

The car ran extremely smoothly. The service staff was very friendly and enthusiastic in assisting passengers whenever needed. Although the bed position was a bit wrong when I booked through VXR, I still accepted the change.

I've also been on a lot of North-South buses, but I've encountered trucks carrying goods and loading goods along the way for a long time and was time-consuming, but for the first time, I met a Hoang Long A3 bus. This car has enough storage facilities, the bed is clean, and the driver smells good. If your car is comfortable and fun, you will be blessed

Private sleeping berths, quite comfortable space for two people (double bed), with power outlets and a toilet, the bus arrived two hours earlier than expected.

At first I was scared reading the reviews but it was ok ((((= the driver was happy and friendly and carried my things carefully

Very convenient and comfortable, punctual. Friendly and enthusiastic driver.

This was the first time I drove a long distance but felt like a short one, the car drove as smooth as a Samsung and the seat was like a cool, air-conditioned bed. Initially, the car had a problem and the driver reported being late, but he handled it and came to pick us up as scheduled on the system. The driver, Van Si, was so funny and enthusiastic that despite the wind and rain, he transported us safely to our destination. 5⭐️ for driver Van Si and the garage. Next time, I hope to have the chance to meet you again.

When I booked a ticket through the vexere website, when I got on the bus, I was a bit worried that I didn't know if the bus company would update me that payment had been made because I didn't see the bus company contact me before the pick-up time. I had to call the driver myself to arrange a pick-up location. . When I got in the car, I informed that I had bought it through the vexere website, only then did the garage check it and it was OK. Thus, if the bus company contacts the customer in advance to confirm, it is best to avoid making the customer impatient and worried.

The bus runs smoothly, good service, enthusiastic staff

Helpful staff. I had to change my departure date twice, once three hours before my scheduled departure. There was no problem with the operator. The driver came and picked me up. The trip was pleasant in a well-maintained coach. Upon arrival, the staff asked if everything was okay and if I had made it to the hotel. I'm returning.

The car runs on time, the service staff is enthusiastic and friendly, and returns at the right place