The driver and the bus conductor were lovely. I was stuck in traffic but they still tried to wait so I wouldn't miss the trip. They were very gentle and polite. The car was clean, airy, and the blankets smelled good. I was very satisfied with this trip.

New car, no smell, has water and warm blankets, cheap price, arranged in the right place, not packed with many passengers

Driving this car is very reassuring because it drives quite carefully, unlike some other cars, every time I open my eyes I feel like I'm flying. The assistant in the car is nice and friendly, but the bus company should clearly tell the customer how to get to the parking area. My family has 2 small children carrying bags under their arms, but I was turned around and walking to the parking lot, my feet were bleeding 🥲 I have 10 diapers left.

The bus is on time, stays at the right place as booked so there is no inconvenience. The interior of the bus has been upgraded, the engine runs smoothly, you can rest comfortably on the long journey. The ticket includes meals, compared to many other companies, the cost is more reasonable, considered cheaper because you don't have to worry about eating and drinking along the way. The driver drives carefully, the bus attendant is polite and supports customers well. The disadvantage is that the bus only picks up and drops off passengers on the highway, so those who live in the city center are at a disadvantage. However, considering the overall price, service quality and safety, this is still a worthwhile choice.

I left my phone on the bus and the bus company returned it to me 💙💙 Everyone was cheerful, enthusiastic, and lovely.

First time riding Hai Luan bus, I went from Buon Ho to SG, the driver and bus assistant were lovely. The car doesn't smell like some cars I've driven in the past. It's arranged in the correct location and returned to the right place where the customer registered. I hope the garage is always reputable and enthusiastic to have more customers