The car scheduled to pick me up on time (5 hours before, 20 minutes before and when it was about to arrive) even though I didn't get on at the station. The wait staff does not make any distinction between customers booking offline and via the app. Satisfied with the trip 👍

Additional comments: Passengers should be fed on time, instead of feeding passengers from 4:30 p.m. to 11:00 p.m. at night. Everything else is good 👍

Our trip on the Kim Anh bus on 19th August was very comfortable. I was able to view the scenery because I had a window berth. My husband was comfortable but was in the middle row of berths so could not enjoy the scenery.