We had a positive experience travelling with Thanh Ly from Hanoi to Cao Bang. The bus was already waiting in My Dinh bus station, the bus station staffs pointed out to where the bus was and bus staff helped with our luggage and shoes. The size of the cabin is clearly mentioned as 170cms. Those who are taller might find it uncomfortable. AC worked well, drinking water was provided. We did not wake up for the toilet break so we cannot comment on it. The bedding was neat, the blanket really kept us warm and the pillow was good. The staff checked where our accommodation was and a shuttle picked us up from the stop that we chose and conveniently dropped us at our homestay.

Reading the feedback, I saw that the review was a bit skeptical, but there was no better choice than this. I closed my eyes and booked it. Who would have thought that the service was better than what I expected. The driver spoke softly and picked me up at sbay. I was late due to traffic jam and also called to let me know to ease my anxiety. I was able to sit in the car as I booked on the app, the driver drove carefully, took me to the door, the car was clean and airy, my experience was very good. Okay, please support the garage

The bus company is very enthusiastic in supporting the change of pick-up point from Giap Bat Bus Station to My Dinh Bus Station. However, the bus company should coordinate with the car booking App companies to add more pick-up points at My Dinh Bus Station for the convenience of customers.

I took the CB-HN trip and felt very satisfied, especially with the driver's attitude and service. The road was not bad but it was winding, but the car did not go too fast so my mother did not get dizzy or carsick. The interior of the car may not be as luxurious and modern as some new bus companies recently, but it still ensures comfort and cleanliness. In particular, the friendliness and 10-point service of the driver made me feel secure and relieved with the trip. The driver that day, even though he had just finished the HN-CB trip, was still very friendly, picked up and dropped off at the door, talked cheerfully and played soft instrumental music on the car. I quite appreciate attitude and service, so I chose Thien Van after reading 7749 reviews of many other bus companies, and in the end, I was not disappointed at all. I am usually quite lazy to review, but this time I want to leave a positive review, hoping the bus company will maintain and develop ^^

I waited at the designated pick-up point & saw the assigned van for the trip. But it's another van from another company that came to pick me up. Driver showed me a msg with my name & trip particulars. No further surprise on the journey, van was comfortable with bottled water, blanket & neck pillow. Driver also dropped me at my hotel in Cao Bang.

The car runs smoothly, you guys should wait at Kim Anh intersection, near the signboard of Phu Tho gymnasium, or call a taxi to take you to the waiting area for the bus to get to CB and we'll know right away. There is a stop to eat delicious meat porridge. Friendly and enthusiastic staff 10 points

Perfect ! The driver was very kind and call me to pick me up directly at my hostel in Cao Bang, and drop me off at my hostel in Hanoï !