We paid drop off subcharge. To different place than office. They first told us to drop off at office. And told us to take taxi. We talked a lot, there was some calling, and then they finaly told they will drive us there. It can be confusing for non vietnamesee speaking travelers. But be persistent and nice, and everyone will try to help you :-)

Good company, we started ride at the same time as expected. Clean, comfy seats with possibility to lay down. We also arrived a lot sooner than it was presented on timetable.

The garage is very comfortable and the food is delicious. I've been there many times