Initially, there seemed to be a discrepancy with the agreed-upon pick-up location: The (generally helpful) tracking app, which allows you to follow the bus online before boarding, only showed a different pick-up location, not the one we had been informed of. This caused some brief confusion, and we had to contact the company by phone. However, the driver did arrive on time at the originally intended pick-up location, so boarding went smoothly. Unfortunately, we couldn't use the seats we had booked (in the front) because we wanted our 3-year-old son to sit on our lap (free of charge), which wasn't allowed for safety reasons. We were then easily assigned other seats. These were very comfortable (unfortunately, there are no seatbelts, except in the very front). The journey was pleasant; music was playing at times, videos were shown on a screen, and there was a nice flashing light on the ceiling. The driver drove carefully, and we even arrived at our destination ahead of schedule. All in all, a good experience; we would book with this provider again.