Honestly, I'd read the previous reviews and we were a little worried. But it was the best bus trip we've ever taken. The bus left and arrived on time, the drivers were friendly, the ride was okay (although still bumpy, but that's Vietnam for you ^^), and the seats were comfortable. We were pleasantly surprised.

Nice bus, upon boarding they gave us water and a drink from swallow's nests. The cabin has a blanket and a small pillow. If possible, take a large pillow with you, as this one may not be very comfortable. For my height of 178 cm there is not enough space in length. I chose a departure from the office in the center of Nha Trang, where we were picked up by a minibus and taken to a large slipbus, which we already rode on. The departure was on time, we arrived at the place an hour earlier than the specified time

mình vote 5 sao cho nhân viên ,nhất là bạn tên Sim ở văn phòng Nha Trang nhiệt tình,chu đáo,tư vấn tận tình hợp lý,kiên nhẫn nghe yêu cầu thay đổi của khách hàng và giải quyết nhiệt tình thấu đáo.Mười điểm cho thái độ & sự chuyên nghiệp của bạn Sim. Mình ấn tượng với bạn Sim và có hỏi thăm tài xế về bạn ấy và biết bạn ấy là người Đà Lạt ,niềm nở nhẹ nhàng ánh mắt rất tập trung lắng nghe. Thật tuyệt vời Các nhân viên còn lại cũng rất tốt nói chuyện nhẹ nhàng và rất ok,Về thái độ nhân viên &tài xế thì mình chắc chắn ăn đứt các hãng xe dịch vụ hiện nay. Chất lượng dịch vụ trong xe cũng có nhỉnh hơn các hãng khác về thái độ bác tài & xe tương đối ok so với hãng khác Nếu cần tốt hơn thì hãng nên lót tấm nệm mỏng (mình đã từng trải nghiệm) để khi bẩn thì giặt ,chứ nằm trực tiếp trên ghế da thì rất mau hôi và ko vệ sinh được, mình nằm cứ cảm giác nằm chung mồ hôi với người lạ nên mình cứ phải mang cái mền mỏng để lót nằm. Chúc hãng xe luôn suôn sẻ ,thượng lộ bình an Hẹn gặp lại chuyến 5 giờ sáng mai

Good experience. The staff was cheerful, polite and friendly. The arrival time was 1 hour later than expected because the car had to stop many times to load and unload goods and pick up passengers. Overall, I feel secure when using this bus company's service, and will support and recommend this bus company's service to my relatives.

Excellent bus and very safe driving. To make this a 5-star experience, I suggest the company implement a "no sound" policy for phones at night to respect those sleeping. It's a sleeper bus, so quiet is key! Also, please display the Wi-Fi password clearly inside the cabin for convenience. I would definitely ride with them again! -------------- The bus is of good quality and the driver is very safe. To make the service even better, I suggest the bus company implement a clear policy regarding keeping quiet (turning off phone sounds) at night to avoid disturbing other passengers. Additionally, the company should display the Wi-Fi password inside the bus for easy access. I will continue to support this bus company in the future!

The female receptionists were lovely. The male staff at the university office were cheerful, caring, and enthusiastic. During my trip, there were two elderly families talking quite loudly. When a staff member reminded them to be quiet, the two elderly people scolded her. If they had given a bad review, I would have responded in kind. The staff member's reminder was very accurate. The two elderly people were talking very loudly, so loudly that I even dreamt about their conversation. So, if the staff member receives a complaint, please don't deduct their salary. If they do, please tell them to contact me at my phone number, and I'll assist them. My number ends in 666, the trip was from the university to Nha Trang on January 16th. Oh, and the lovely female receptionists even changed my single room to a double room and added a note saying (I'm alone) in love. But sleeping alone in a double room means every time the bus turns a corner, it's a disaster! I don't travel by bus often, but it's enough to give it a 10/10.

Second 45-minute trip with Han Café (Saigon-Mui Ne in a "Limousine sleeping bus" - cabins - and Phan Rang-Mui Ne in a "standard sleeper bus") and we were just as satisfied as before. The driving was exemplary, the staff incredibly attentive (they checked that everything was alright in your seat, were always smiling, and provided a warm welcome and helpful information at the pick-up point). The bus was clean and comfortable, and the communication was impeccable (they sent us a WhatsApp message to remind us of our trip and the pick-up point). The pick-up point in Phan Rang was comfortable (clean restrooms, drinks available for purchase, and excellent boarding). They even arranged a drop-off point for us because we had gone to the wrong location. Their "standard sleeper buses" are still perfectly comfortable and include several convenient stops. Compared to another so-called "VIP cabin" company where I thought I was going to die (dangerous and uncomfortable driving for passengers, poorly maintained buses, and extremely unfriendly staff), I highly recommend Han Café. I wasn't able to try their overnight trips, as they were full, probably because they're in high demand! Don't hesitate! 👍

The bus conductors were cheerful and enthusiastic. I was late but the bus still waited for me and didn't leave like other buses. I will support the bus company on other occasions.