Hãng xe Đức Phát chất lượng dịch vụ rất tốt. Bác tài xe trung chuyển 2 đầu Hà Nội và Thanh Hóa đều rất chu đáo tận tình phục vụ khách hàng từ việc đón trả khách tới việc phụ giúp vận chuyển đồ đạc. Xe đi an toàn, đúng giờ.

The garage is very comfortable and the food is delicious. I've been there many times

The bus company's service process is very good, with very few areas needing improvement. However, it would be better if the company changed its tissue paper supplier, as the tissues have a slightly strange smell. Otherwise, I've witnessed many changes in the bus company over the past two months: drivers and bus assistants are increasingly friendly, the service process is clear and efficient, and they've resolved the transfer bottleneck in Hanoi by assigning specific zones to each bus.

I traveled with my wife from Saigon to Danang. Everything was fine. The bus was new and comfortable. The staff didn't speak English, so we had to use Google Translate. They showed us where toilets were and where to eat. The bus stopped 4 times within our 16-hour trip. We arrived 3 hours earlier than expected. Authentic experience :). The main problem was the company changed our pick up point. They were calling us a whole morning to inform about it but we couldn't understand Vietnamese. The manager in our hotel helped us.