The bus is a standard model, so it isn't the newest, but all the services are excellent. Two drivers take turns driving, ensuring safety. The manager is friendly, and the three staff members take good care of foreign passengers. It has air conditioning and USB charging, and the bus stops frequently at rest areas. The restroom fee is 3,000 VND. There is a variety of snacks available. You just need to wait inside the bus terminal for departure, but due to delays, the journey takes about 9 hours. I am satisfied with the 480,000 VND bus.

This was the first time I drove a long distance but felt like a short one, the car drove as smooth as a Samsung and the seat was like a cool, air-conditioned bed. Initially, the car had a problem and the driver reported being late, but he handled it and came to pick us up as scheduled on the system. The driver, Van Si, was so funny and enthusiastic that despite the wind and rain, he transported us safely to our destination. 5⭐️ for driver Van Si and the garage. Next time, I hope to have the chance to meet you again.

This was my first time traveling by limousine from Hanoi to Thai Nguyen (round trip), and I was pleasantly surprised by how much better it was compared to other companies I've used in Viet Tri, Lang Son, Hai Phong, or Quang Ninh. The schedule was punctual, the price was reasonable, and the driver was very comfortable. Even when I requested a change to the return time, they were still very attentive. The car had massage seats, wireless phone charging, and complimentary drinks. The only thing missing was face towels, otherwise it would have been perfect.

I waited at the pick-up point indicated in the email, but it was a different location. The operator went out of his way to pick me up on foot. I was really touched by this action and they remained very friendly afterwards. I think this is a very reliable bus operator.

Very convenient and comfortable, punctual. Friendly and enthusiastic driver.

When you book a car, the driver will call to reschedule with you, about 15-20 minutes earlier. Whoever gets in the car first gets to choose the seat first, I got a shared car so I just accepted =)). The car is new, clean, and has comfortable seats for medium-sized people (it's a bit cumbersome if you're eight people). Hmm, the car is new, the air conditioning is cold, so if you can't stand the cold, remember to use a thick blanket to keep warm. The driver drove quite smoothly, but every time he talked on the phone it was quite loud, causing me to wake up in the fog about 2-3 times during the trip but still slept well (luckily I'm fat so I easily wake up and fall asleep). The garage should install a curtain or plastic screen to separate the passenger from the driver, with shelters for both sides. In general, I am very sympathetic to this bus company, so if I go anywhere in Ha Long, I still choose to return to this bus company.

Honestly, the best bus ride I've had so far has been Mong Cai to Hanoi from 11PM - 6AM. Staff were polite and helpful, and unlike other rides, it was easy to sleep, because the driver wasn't constantly honking. I woke up at 4:30 AM in time for a bathroom break, and the facilities were clean. It's definitely a budget bed, but as a short queen at 159 cm, I was able to fit with my shoes and backpack. USB port works, and with the Viettel 8 gb/day plan, I had plenty to keep me entertained. Water is provided, and the only real negative was a loud auntie on her phone. (not much to do about your neighbours!)