Overall, it's great: 1. Guest reception is fun and enthusiastic. 2. The bed is spacious and comfortable, passengers can adjust the bed and sitting position. 3. The air conditioner runs smoothly, cool, and well. .. 4. The massage system works great. 5. The vehicle runs safely and at the correct speed. Create a feeling of peace of mind for guests. Above is 5 Stars (*****) to evaluate the garage. But besides that, we also need to improve further 1. Training staff to know how to use and handle social networks. Specifically, there are apps that link to sell bus tickets such as: Vexere, Momo, etc. to check tickets for customers more easily. 2. Complete the car's Wifi system. Sometimes customers run out of money midway and can't use the internet to contact their relatives... Go online to check for tickets ordered online. Wishing the Company more and more sustainable development and increasingly enhanced reputation. Wishing the team of drivers and service staff to be healthy, happy and sociable.

. Attentive service from start to finish: The shuttle bus picked up passengers on time, even earlier than expected, making me feel secure about not being late. This professionalism and punctuality is a big plus in my eyes, especially for long-distance trips that require careful preparation. 2. Impressive transfer station: The bus company's transfer station is a highlight that cannot be ignored. The space is extremely modern, clean and carefully cared for - worthy of the word "luxury". In addition to the spacious waiting area, the bus company also serves a free buffet of cakes and drinks for passengers while waiting to board the bus - a small detail but showing concern for the customer experience.

I always choose Phi Hiep to accompany me on long trips...

Overall, good. They called back and told us in English where they would pick us up. The bus was clean and well-maintained, the driver took us 2 hours early, even though we stopped for something to eat. The trip was comfortable.

Good experience. The staff was cheerful, polite and friendly. The arrival time was 1 hour later than expected because the car had to stop many times to load and unload goods and pick up passengers. Overall, I feel secure when using this bus company's service, and will support and recommend this bus company's service to my relatives.

It is very difficult for foreigners to understand the location of the bus terminal and where the buses come from. I arrived an hour before the bus departed, but after walking for over an hour they finally called me and found me. The service was normal, but anyway I slept better than in a hotel because I was so comfortable. It would be nice if the horns were less loud. But I enjoyed it so I give it full marks. Thank you very much.

I traveled with my wife from Saigon to Danang. Everything was fine. The bus was new and comfortable. The staff didn't speak English, so we had to use Google Translate. They showed us where toilets were and where to eat. The bus stopped 4 times within our 16-hour trip. We arrived 3 hours earlier than expected. Authentic experience :). The main problem was the company changed our pick up point. They were calling us a whole morning to inform about it but we couldn't understand Vietnamese. The manager in our hotel helped us.

This was my first time using Bao Ngoc bus and I have to say the experience was better than I expected. The bus arrived on time, the driver drove smoothly and was very polite. The bus was clean, airy, and the beds were comfortable, so even though it was my first time using it, I didn't feel uncomfortable or unfamiliar. The staff were enthusiastic in supporting me from the time I booked the ticket to when I arranged my luggage, making me feel very secure. Overall, it was a good impression, and I will definitely continue to choose Bao Ngoc for future trips.

Everything is fine. The bus is on time and on schedule. The staff is generally good, no questions. The bus is good, it can be much worse. By the way, this is the first bus, and even a three-row one, in which I was able to stretch out to my full height, and for my almost 2 meters this is not a trivial task, so a separate OK for this. We arrived in Ho Chi Minh an hour earlier than planned, also OK. In general, I don’t know what the users who are crying about “the worst experience in their lives” are unhappy with. My experience with the company is positive. They gave me a ticket, put me in a seat, left point A on time, arrived at point B on time. They weren’t rude, they smiled, I personally don’t need more. The service was provided in full. Thank you.

The bus conductors were cheerful and enthusiastic. I was late but the bus still waited for me and didn't leave like other buses. I will support the bus company on other occasions.

The car is clean, new, the staff is polite, departs on time, sits in the right place, and has ready-to-drink water. Only the lack of a toilet is great. The ticket price does not include food, so everyone can buy it and bring it to the stop to eat. Sometimes the stop has dishes you don't like or the price is a bit high! The rest of the garage is very good, so go.

Here’s my honest review of my experience traveling with this company from Hanoi to Danang. The Good: • Immaculate cleanliness: The bus was impressively clean, and they are very strict about maintaining this standard – eating is not allowed on board. It’s the first time I’ve seen such a focus on cleanliness in Vietnam. Everything inside the bus looked new and spotless. • Reliable WiFi: The onboard WiFi worked perfectly throughout the trip. • Charging options: USB and USB-C charging ports were available, which I also encountered for the first time. • Quiet and peaceful environment: They didn’t leave the lights on unnecessarily or play loud music, which made it easy to relax and sleep during the journey. • Regular restroom stops: They scheduled frequent stops, making it convenient for everyone. The Not-So-Good: • Last-minute change of pickup location: A few hours before departure, they informed me that the pickup point had been changed to a location about 30 minutes farther away. However, they compensated me with 100,000 VND, which I found fair. • Unfriendly drivers: The drivers weren’t particularly friendly or helpful, but nothing unbearable. • Overcrowded transfer in Danang: When we transferred to another bus to get to our hotel in Danang, it was overcrowded, and I ended up sitting on a plastic stool in the middle aisle, which wasn’t ideal. Overall: Despite a few minor inconveniences, I had a positive experience with this company. It’s by far the best bus service I’ve used in Vietnam. The cleanliness, comfort, and quietness made a significant difference, and I would recommend it to anyone traveling this route.