There was a bit of nudge via text message to get me to arrive 10 minutes before the scheduled departure time, but otherwise everything went well. The driver even dropped me off at my hotel. Of course, the driver drives like a maniac, especially overtaking without visibility, but hey, that's Vietnam for you.

Recommended - on time and changed my return ticket swiftly (once I found a local person to call, a worker at the Huu Nghi Bus Station. Bless him). I was getting pretty frustrated why the driver is not coming for my return to Hanoi, only to be told that I actually booked the next day by mistake. The office sent a driver in an hour and only paid the upgrade to limousine, as that was the scheduled mini van. Moral of the story - double check before booking, preferably if you are not groggy.

We were very pleased with our trip from Ha Giang to Cao Bang, and were triggered to write a review by some of the negative reviews we read about this bus. We got picked up from our hotel on time. Bus is very clean and the driver was really nice. After he picked up others from the office and we received water bottles, we drove off to Cao Bang. Driver drove very safely, but quickly, which we liked. However, the trip took 2 hours longer than expected. Although the route is very beautiful. We were dropped of at our accomodation. Would recommend this company very much.

Reading the feedback, I saw that the review was a bit skeptical, but there was no better choice than this. I closed my eyes and booked it. Who would have thought that the service was better than what I expected. The driver spoke softly and picked me up at sbay. I was late due to traffic jam and also called to let me know to ease my anxiety. I was able to sit in the car as I booked on the app, the driver drove carefully, took me to the door, the car was clean and airy, my experience was very good. Okay, please support the garage

Comfortable and felt safe. I have been on many overnight busses through South America and this was a far superior experience. Comfortable bed / seat, relatively easy to find the bus and get on board despite the language barrier. Bus staff were friendly and very helpful. They even dropped me as close as they could to my hostel

The driver arranged to pick me up at 6 PM at Sunshine Garden, Duong Van Be Street. He arrived right on time. On the way back, I even got to listen to some great songs about Cao Bang, composed by the owner of the transportation company himself. I really liked the song "Cao Bang Boong Hay"—a perfect 10 for quality.

We had a positive experience travelling with Thanh Ly from Hanoi to Cao Bang. The bus was already waiting in My Dinh bus station, the bus station staffs pointed out to where the bus was and bus staff helped with our luggage and shoes. The size of the cabin is clearly mentioned as 170cms. Those who are taller might find it uncomfortable. AC worked well, drinking water was provided. We did not wake up for the toilet break so we cannot comment on it. The bedding was neat, the blanket really kept us warm and the pillow was good. The staff checked where our accommodation was and a shuttle picked us up from the stop that we chose and conveniently dropped us at our homestay.

Good quality car. The driver was enthusiastic. At first, he thought it was a new brand and made him a bit worried, but after experiencing it, it was very ok