. Attentive service from start to finish: The shuttle bus picked up passengers on time, even earlier than expected, making me feel secure about not being late. This professionalism and punctuality is a big plus in my eyes, especially for long-distance trips that require careful preparation. 2. Impressive transfer station: The bus company's transfer station is a highlight that cannot be ignored. The space is extremely modern, clean and carefully cared for - worthy of the word "luxury". In addition to the spacious waiting area, the bus company also serves a free buffet of cakes and drinks for passengers while waiting to board the bus - a small detail but showing concern for the customer experience.

When I got to the bus, I realized it was Hoang Khoa bus, not Hoang Long! But everything was fine! The driver and service staff were polite and courteous! Not rude and insolent like other Hoang Long buses when going from Saigon to Hanoi.

The car was running smoothly and the garage was very enthusiastic. They arrived 15 minutes late and told me the bus was still waiting. Hi, when I ordered the car, I had 1 more day to get in. Someone in the car would call and call so many times, I was afraid of being scammed, oh my God ((( Because the car was hong kong). It's parked at the station, so when we get to the station, someone will come pick us up and take us to the bus. This part I thought I'd been scammed. Episode 2 was so confused. When I got to the bus, I looked at the bus and then came back to my senses. It was truly an interesting experience 🥲🥲🥲

The app updates the arrival time so that passengers do not miss their work. The estimated time of arrival is 8:40 but it is not until 15:30 that the bus staff and driver arrive. The bus company staff and driver are very enthusiastic and friendly.