Everything was better than any other similar experience before in 5 years in Vietnam. They called me, send me the correct and precise messages both on Zalo, Whatsapp and via email. Drivers were driving safely, picked us up on time, which was a pleasant surprise. Hope the return trip will be the same.

Hanoi to Ha Long trip. A driver contacted me through WhatsApp to coordinate my pick-up from my stay, then when we got to the office, I was transferred to the limo van and off we went, with a short 15-min roadside stop for restrooms and purchasing snacks. We left a little late but the whole trip still only took about 2 hours so I was happy with the efficiency.

Great experience, best limousine so far. The only suggestion is to have some be quiet policy, like Vin bus for example. There was one woman who didn't stop yapping loudly either on her phone or with the driver. Driver was respectful. Other passengers, even small kids were very considerate as well. I'm going back to Hanoi in a few days, we will see if I was just lucky or the limousine and the service are always great. For now, definitely recommend

The ride was enjoyable. The driver was kind and drove safely. We left an hour later than scheduled. He first messaged to say he was going to be 30 minutes late. Then he was an additional 30 minutes late.

The driver for this trip was very nice!

The driver is very enthusiastic and has a very professional attitude. The bus company should maintain this working spirit. I wish the Ha Lan bus company to develop more and more.

I was very impressed with the car driver (the limousine picked up passengers in Long Bien and then divided the passengers into different cars to take them back to the hotel). The car driver who took me back to the hotel was very good. He pointed out and guided the famous places and dishes in Hanoi. I noticed that when he dropped off passengers, he always got out of the car and opened the car door for the passengers (small). details but demonstrates very good service attitude). My mother really likes this driver because he shares with her very impressive life perspectives. I didn't ask for his name, I just knew he was in Ninh Binh. I hope to have you drive again next time and have more trips so that more people know you.

Enthusiastic driver, helping to carry luggage on and off the car. Friendly, asking questions, chatting happily. Clearly confirming pick-up and drop-off locations many times. Generally attentive.

This was the first time I drove a long distance but felt like a short one, the car drove as smooth as a Samsung and the seat was like a cool, air-conditioned bed. Initially, the car had a problem and the driver reported being late, but he handled it and came to pick us up as scheduled on the system. The driver, Van Si, was so funny and enthusiastic that despite the wind and rain, he transported us safely to our destination. 5⭐️ for driver Van Si and the garage. Next time, I hope to have the chance to meet you again.

Friendly driver! Clean car! Comfortable seats! Pick up and drop off on time! If I have the chance next time, I will continue to choose this bus company!

The vehicle's interior is very luxurious and comfortable, providing a pleasant experience throughout the journey. The staff were friendly and attentive, delivering excellent customer service. I'm very satisfied!

I am quite satisfied with the customer care, the way the garage operates, and the vehicle is also very good. The only thing is that I booked to travel on an 11-seat car, picked up and dropped off in the inner city, from Hanoi to Hai Phong, traveling for 1 person with 2 boxes of goods equivalent to 40x40x40, each box weighing nearly 10kg. I clearly told the bus company to allow me to transport the goods at the same time, I would pay the shipping fee, but I was told that there was not enough space for the goods, so at first I moved to a 28-seat bus. After that, there was no 28-seat bus with the same departure time that I booked. When I returned, I agreed with the garage that I would book another place to park the goods. I am very grateful that the garage sincerely provides maximum support to customers. However, I had to go to the Hanoi Office myself, and catch the return flight from the Hai Phong Office to my destination. Meanwhile, the storage compartment in the car is very comfortable, not impossible to transport. I even heard a few guys in the driver or operations department say why they accepted these (my 2 packages). I think if the bus company helped me book an extra seat for those 2 packages, they should also treat me like a normal passenger, right? Anyway, I thank the bus company for supporting me in such a hurry. I still want to continue using the garage's service if I need to move in the future. Thank!

Perfect Thank you for the drive

I waited at the pick-up point indicated in the email, but it was a different location. The operator went out of his way to pick me up on foot. I was really touched by this action and they remained very friendly afterwards. I think this is a very reliable bus operator.

The bus runs smoothly, good service, enthusiastic staff

Got to my destination safely and on time. Convenient stops for food . Overall a very efficient service . Will be using this company again during my time in vietnam

Everything was good. The driver was polite and punctual. Driving was safe, and the pick up and drop off points were clear and in accordance with arrangements

When you book a car, the driver will call to reschedule with you, about 15-20 minutes earlier. Whoever gets in the car first gets to choose the seat first, I got a shared car so I just accepted =)). The car is new, clean, and has comfortable seats for medium-sized people (it's a bit cumbersome if you're eight people). Hmm, the car is new, the air conditioning is cold, so if you can't stand the cold, remember to use a thick blanket to keep warm. The driver drove quite smoothly, but every time he talked on the phone it was quite loud, causing me to wake up in the fog about 2-3 times during the trip but still slept well (luckily I'm fat so I easily wake up and fall asleep). The garage should install a curtain or plastic screen to separate the passenger from the driver, with shelters for both sides. In general, I am very sympathetic to this bus company, so if I go anywhere in Ha Long, I still choose to return to this bus company.

We had booked online and were picked up at the Hanoi office. The driver called us 15 minutes before to let us know he was on his way. The departure was punctual, the journey went very well, the seats were comfortable. We had chosen the drop-off at Tam Coc when booking online, the driver left us near our accommodation.

Super enthusiastic driver, very comfortable car.

Very clean, in great condition, and super comfortable to ride! The business communicated promptly, and everything was perfect!

Honestly, the best bus ride I've had so far has been Mong Cai to Hanoi from 11PM - 6AM. Staff were polite and helpful, and unlike other rides, it was easy to sleep, because the driver wasn't constantly honking. I woke up at 4:30 AM in time for a bathroom break, and the facilities were clean. It's definitely a budget bed, but as a short queen at 159 cm, I was able to fit with my shoes and backpack. USB port works, and with the Viettel 8 gb/day plan, I had plenty to keep me entertained. Water is provided, and the only real negative was a loud auntie on her phone. (not much to do about your neighbours!)